Description
Support that scales without another hire
Design the knowledge base, the chatbot conversations, the escalation paths, and the QA that keeps quality honest — the operational layer most teams improvise and later regret.
Operational judgment from running real systems
Emerald Force spent decades as the workshop behind other organisations’ platforms — including the support, escalation and QA layers that keep them standing. This studio is built from what actually holds up under load.
Build safer, more effective customer-support automation
Emerald Customer Support & Chatbot Operations Studio creates implementation-ready support systems from customer requirements and optional read-only site content.
Included workflows
- Intent taxonomy and knowledge-base architecture
- Conversation flows and response libraries
- Escalation and human-handoff policy
- Privacy, safety, abuse, accessibility, and multilingual testing
- Analytics, launch, rollback, and maintenance runbooks
Access and limits
One-time $49 purchase; no recurring subscription. Current per-user limits are 20 requests and 50,000 AI tokens per UTC day, with a maximum of 6 requests per minute. Service-wide safety and cost controls may pause requests.
The application uses only read-only WordPress content tools. It cannot create, update, publish, or delete content. AI output can be inaccurate; review all recommendations before implementation.
Replaces a support-operations consultant engagement.
Built for volume — Enterprise
- 500 messages per day
- 1,500,000 tokens per day
- 30 requests per minute
- 24,000-character inputs and 80-message memory
- Dedicated support
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