PwC’s AI agents are helping Wyndham Hotels & Resorts save up to 80 hours on review checks as part of a broader initiative to enhance operational efficiency. In just two months, Wyndham completed the transition to AI, which now manages various guest services including reservation changes and check-ins. This technology not only addresses routine owner requests instantly but also supports human agents with more complex issues, ensuring a balance of global standards and regional flexibility.

PwC: PwC is a global professional services firm specializing in consulting, audit, tax, and technology solutions, including AI implementations for enterprise clients. In collaboration with Wyndham Hotels & Resorts, PwC deployed Agentforce AI agents to automate brand standards reviews, handle franchisee support requests, and enhance guest services. This initiative streamlined workflows and maintained human oversight through real-time monitoring and co-authoring features.
Wyndham Hotels & Resorts: Wyndham Hotels & Resorts is the world’s largest hotel franchising company, operating a vast network of properties with a focus on franchise owner support and guest experiences. Partnering with PwC, Wyndham implemented AI agents to consolidate global brand standards, accelerate review processes, and manage routine tasks like reservations and check-ins. The AI system supports both chat and voice interactions, enabling scalable service improvements.

`json
{
“Guest Services”: “AI assists in managing reservation changes, check-ins, feedback collection, and booking guidance with upselling.”,
“AI Implementation”: “Wyndham completed the bulk of its AI agent transition in just two months, automating prompts and workflows for franchisee requests.”,
“Operational Impact”: “AI agents handle routine owner requests instantly and assist human agents with complex issues, unifying global standards with regional flexibility.”
}
`