Description
ChatFlow – AI Customer Support ChatBot & SaaS Platform
v1.3.0 · Google Gemini & OpenAI GPT · Multi-Tenant · White-Label Ready
Request a special demo to access all features. AI API usage is restricted due to abuse. LendaLabs@gmail.com
ChatFlow is a fully-featured, production-ready AI chatbot SaaS platform you can deploy on your own
server and sell as a subscription service. It ships with dual AI engine support (Google Gemini +
OpenAI), native Shopify & WooCommerce e-commerce integration, a RAG-powered Knowledge
Base, Stripe & PayPal billing, a built-in Workflow Builder, live
human takeover, and much more — all under one roof.
Questions? LendaLabs@gmail.com
What’s New in v1.3.0
- Workflow Builder – Visual drag & drop automation; trigger actions based on chat events
- Semantic Product Search – AI understands natural language, not just keywords
- Return Request Creation – Customers initiate returns directly inside the chat
- Stripe & PayPal Payments – Subscription billing with webhooks & auto-renewals
- No-Code Page Builder – Build landing pages straight from the admin dashboard
- Free Trial System – Configurable trial duration and per-plan feature limits
- RAG Knowledge System – Train AI with your own PDFs, DOCX, and TXT files
- Voice Messaging – Users send voice messages; AI transcribes and replies instantly
- Smart Ticket System – One-click ticket creation from any chat, with email notifications
- 100% Mobile Optimization – Fully responsive widget and dashboard on every screen size
E-Commerce Integration
Shopify & WooCommerce — Native, Dual-Platform
- Real-time product search with natural language (price, category, brand, color, size, stock filters)
- Add to cart & checkout flow directly inside the chat widget
- Order tracking by email or order number
- AI-powered product recommendations
- Automatic sale & discount product detection
- Return request creation from the chat
Dual AI Engine – Gemini + OpenAI
- Switch between Google Gemini and OpenAI GPT-4 / GPT-5 per chatbot
- Gemini offers the best price-to-performance ratio for high-volume deployments
- Automatic detection of model capabilities (vision, function calling)
- Context-aware conversation history for natural, multi-turn dialogue
- Custom system instructions per chatbot — define personality, tone, and scope
AI Vision & Image Analyzer
- Users send images or documents directly in the chat
- AI recognizes products, identifies issues, and provides visual support
- Supported: JPG, PNG, PDF, DOCX, TXT
- Ideal for product queries, technical support, and return flows
Knowledge Base & RAG System
- Upload PDF, DOCX, or TXT to build a private knowledge store
- Powered by pgvector — vector similarity search for accurate, grounded answers
- AI automatically retrieves the most relevant context per message
- Enable / disable individual knowledge entries per chatbot
AI Lead Detection & Capture
- AI automatically extracts email, phone, and company name from conversations
- Lead confidence scoring — see how qualified each contact is
- Leads dashboard with full conversation history per lead
- Instant notification when a new lead is captured
️ Workflow Builder
- Drag & drop visual automation designer — zero code required
- Trigger actions based on chat events, keywords, or user data
- Multi-step flows: send email → create ticket → notify agent
Live Chat & Hybrid AI + Human Mode
- Real-time Socket.io messaging — zero delay
- Agents take over any conversation at any time
- Typing indicators, online status, message history
- Multi-agent support with assignment & transfer
Support Ticket System
- Create a ticket from any chat with one click
- Status tracking: Open / In Progress / Resolved
- Threaded messages within each ticket
- Email notifications on creation and updates
Subscription & Billing
- Stripe: Checkout, webhooks, auto-renewals, invoices
- PayPal: One-time and recurring payments
- Built-in plans: Free · Starter ($29/mo) · Professional ($79/mo) · Enterprise
- Automatic feature & conversation limit enforcement per plan
- Free trial with configurable duration and limits
✨ Core Platform
Widget & Embedding
- Embed on any website with a single line of JavaScript
- WordPress plugin included — install in minutes
- Full customization: colors, position, welcome message, size, animations
- Domain-based access control per chatbot
- Fully responsive — mobile, tablet, desktop
Admin Dashboard
- Full multi-tenant SaaS admin panel
- User management, subscription control, revenue tracking
- Platform-wide analytics: message counts, response times, satisfaction rate
- No-code landing page builder
- SEO settings: meta tags, keywords, Open Graph
Multi-Language
- 90+ language options per chatbot (incl. regional variants: en-US, pt-BR, etc.)
- AI responds automatically in the configured language
Security
- JWT authentication with role-based access control (Admin / User)
- bcrypt password hashing · CORS protection · per-chatbot domain whitelist
- Rate limiting infrastructure · HTTPS-ready
Use Cases
- E-Commerce Stores – Product search, cart management, order tracking, returns
- SaaS Businesses – Technical support, onboarding, ticket management, lead capture
- Agencies – White-label, sell to clients under your own brand
- Small Businesses – Affordable plans, easy WordPress install, full documentation
- Enterprise – Unlimited chatbots, custom pricing, advanced analytics
Tech Stack & Requirements
- Runtime: Node.js 18+ (LTS recommended)
- Framework: Next.js 14 (App Router, TypeScript)
- Database: PostgreSQL with Prisma ORM
- Vector Store: pgvector extension (required for RAG / Knowledge Base)
- Real-Time: Socket.io
- Hosting: Any VPS or cloud supporting Node.js (Ubuntu 20.04+, AWS, DigitalOcean, Hetzner,
Railway, Vercel). Minimum 4 GB RAM recommended. - Third-party accounts required: OpenAI or Gemini API key · Stripe and/or PayPal (for billing)
Compatibility
- Shopify (Storefront API)
- WooCommerce (REST API)
- WordPress (dedicated plugin included)
- Any website — one-line JavaScript embed
⚠️ Important – External API Costs: ChatFlow integrates third-party AI providers
(Google Gemini, OpenAI) and payment gateways (Stripe, PayPal) which require separate accounts and may incur
usage-based fees. API and payment gateway costs are NOT included in the purchase price. Please
review each provider’s pricing before deploying.
Private Demo or Technical Questions? LendaLabs@gmail.com
Chatflow is self-hosted software for building AI chat assistants for websites and online stores. It can answer customer questions using uploaded support documents, help shoppers find products, recommend items, track orders, start return requests, and pass conversations to human agents when needed. It also includes tickets, lead capture, workflows, and subscription billing for operators offering the service to others. Chatflow is aimed at eCommerce businesses using Shopify or WooCommerce, SaaS companies, agencies that want a white-label chatbot service, and small businesses needing website support automation.
