Grab CEO Anthony Tan announced that over 90% of the company’s ride dispatches are now managed by AI, highlighting the growing role of technology in their operations. At the recent GrabX 2026 event in Jakarta, he introduced “Carri,” an AI-equipped delivery robot designed to navigate vast shopping malls, collect customer orders, and deliver them to waiting drivers, addressing the challenges posed by large retail spaces. This initiative aligns with Grab’s broader strategy to use AI to automate manual tasks and enhance service efficiency for drivers and consumers.

Grab: Grab is Southeast Asia’s leading superapp providing on-demand mobility, delivery, digital payments, and financial services across eight countries. The company focuses on AI integration to enhance operational efficiency and partner support amid economic challenges. Recently, at its GrabX 2026 event, Grab introduced the autonomous robot Carri to assist delivery riders in navigating vast malls and collecting orders.
Anthony Tan: Anthony Tan is the co-founder and group chief executive officer of Grab, leading its evolution into an AI-driven platform in Southeast Asia. He champions a human-centric AI strategy to simplify tasks for users and partners. In the news, Tan highlighted AI’s role in ride dispatches and showcased the Carri robot at a Jakarta event to streamline food delivery processes.

`json
{
“AI Strategy”: “Grab’s AI initiatives aim to automate manual tasks and provide smart companions for drivers, merchants, and consumers through features built on real-world data insights.”,
“Delivery Robot”: “Grab unveiled Carri, an AI-equipped robot with mechanical arms designed to navigate shopping malls, collect customer orders, and hand them to waiting delivery drivers.”,
“Product Showcase”: “At a recent product event in Jakarta, Grab demonstrated advancements in physical automation to support delivery riders as superhuman extensions rather than replacements.”
}
`